We have done a number of Alexa skills for clients and recently one of them would give this message to users: “Sorry, I’m having trouble accessing your {} skill right now”
Not much to go on! It turns out the problem was the content that was getting delivered for Alexa to say had some non-ASCII characters in it. The skill has dynamic content the client would update, and apparently they pasted from a Word doc which then translated a quote character into one of those annoying double wide Word characters which Alexa does not like!
So basically run your content through an ASCII-only parse before delivering it and you’re good.